An employee of a company who provides a service to the customers of the company, through which the queries of the customers related to the company are resolved.
An employee working in a help centre or customer service is called an assistant of the company. Whose job is to answer the questions asked by the customer.
Suppose I say AI will now do the same assistant work in just a few seconds. So how would you feel? Yes, AI is showing its talent to do this work also.
The work of this assistant will provide a bonus to many companies and businesses who want to provide customer support services at a low cost so that good trust can be built between the customer and the company.
What is an AI Assistant?
AI Assistant – a conversational tool working through AI that automatically gives customized answers to the questions asked.
Now let’s talk about what this system is, AI assistant works like a chatbot system which works in the same way as chatgpt works,
but the difference is that chatgpt answers by taking data from the internet and AI Assistant works by giving the information about what questions the customer has and how to answer them.
In the rest of these AI assistants, we tell all the questions or information about the company that the customer can ask and its answers to the AI assistant.
When the customer asks a question to the chatbot, the AI assistant finds out what answer the customer wants to know. Then the AI assistant finds the answer and gives it to the customer within a few seconds.
Verloop – An AI Assistant Chatbot For Conversation
Verloop is an AI Conversation platform that provides a customer support service for any business, for which Verloop takes the help of an AI assistant i.e. a chatbot, so that the customer support service runs automatically through AI.
In Verloop you will get such features of AI Assistant with the help of which you will be able to enhance your customer service even more.
Here you will get such features:-
Multilingual Bot Support: On Varloop AI Assistant, you will get a bot that understands more than 20 languages. When a person talks to any customer, he first welcomes him and when the conversation is over, he closes the chat in a meaningful way. With this, you will be able to improve the customer’s experience with customer support.
Conversation Report Analysis: You will be able to see all the conversations that AI Assistant has done with the customers in the Conversation Report in Verloop’s dashboard so that you will be able to improve your business by better understanding the data of your users’ or customers’ queries.
Agent Assist: You will get a lot of assistants in Verloop with the help of which you will be able to comfortably handle your customer’s conversations at the same time. These assistants are so advanced that they answer the questions asked by the customer within a few seconds.
Multimedia Channel: In Verloop AI Assistant also provides you with a feature with the help of which you can manage your multimedia i.e. social media like Instagram, Facebook, WhatsApp, and website etc. Through which you can interact with your customers, AI Assistant provides you with the service of Chatbot on all these.
Integration with personalisation: If you want to provide the best experience to your customer, then you can integrate your assistant yourself so that the assistant can get a personalized look and also you get all the third-party tools in it with the help of which you can provide complete information about your customer.
User Privacy and security: In Verloop AI Assistant, you get many such features related to your customers with the help of which you can win the trust of your customers as you also get the option of privacy and security of the users.
